More about our monitoring service & pricing

Technology and highly skilled TSRs are only part of the solution. At Inforonics, our Client Services group maximizes your potential for success with timely communications, effective problem resolution and personal attention from a single, accountable Client Services Manager. Your CSM is a single point of contact that will coordinate with the other Inforonics teams for you making sure that all of your questions are addressed, and that your service expectations are exceeded.

We back our commitments with Service Level Agreements (SLA) that make us accountable to you and your customers for excellent service. SLAs are constructed to support the specific needs of each of our clients and to assure each client of success with their customers.

Technical Support Pricing Options

At Inforonics you can purchase technical support in two ways. We have talk plus wrap time per minute billing or an innovative case-based pricing option. Talk plus wrap billing is best for technical support situations on mature technology platforms, where the support requested is predictable and the support delivered is scripted or automated. Case-based technical support is better for newer technologies that are still evolving. We partner with you to decrease the support costs and produce an efficient support environment. With case based support you get predictability and attractive pricing without the risk associated with the large amount of time that can be used supporting new applications. Cases are fixed price and limited to defined time constraints beyond which we contact you for further instructions. Under this model, a customer commits to a specified number of support “cases” per month at a rate greatly reduced from standard T&M.