Inforonics proprietary Heuristix^tm Information Management System is an important key to quality technical support. Heuristix^tm is a robust, flexible ticketing, tracking and knowledge management system that helps Inforonics to efficiently assign, escalate, and track support tickets and to archive the resolution steps for previous support events in an easily searchable knowledge base. The major features of Heuristix^tm are these:

• System will automatically open a ticket upon email submission
• Tickets can also be opened manually from within the system
• System will automatically generate an auto-response to submitter
• Tickets can be assigned to individuals or to groups (departments)
• Tickets can be assigned subjects or categories (can be customer-defined)
• System can generate email alerts and pages upon submission
• System will automatically accept attachments
• System will archive all ticket data, messages, attachments, and knowledge base entries
• Knowledge base entries are fully searchable