Inforonics launches technical support outsourcing podcast series

Leading Onshore Technical Support Outsourcing Provider Shares Common Scenarios for Ideal Outsourcing Opportunities in Four-Part Podcast Series

Littleton, MA - May 12, 2009 - Inforonics, LLC, a premium outsourced technical support and service availability management provider, has just released a new four-part podcast series, detailing case studies of Inforonics' clients benefitting from outsourcing. The series will be available on the company's website at www.inforonics.com/podcasts, as well as in syndication at leading sites. The podcasts feature interviews with Scott Taylor, Director of Support for Inforonics, demonstrating that any company can benefit from outsourcing its technical support operation, independent of size, business model, or specific type of support outsourcing needs. These studies are drawn from Inforonics' decades of experience providing high quality, seamlessly integrated technical and customer support outsourcing services to companies spanning various industries.

Podcasts Offer Compelling Outsourcing Success Stories

Based on client case studies demonstrating Inforonics' highly skilled domestic technical support services, the four-part series demonstrates the broad range of circumstances in which outsourcing provides tangible and substantial benefits for companies:

• Episode one focuses on a frequent reason for utilizing supplemental technical support outsourcing: providing support beyond normal business hours. Podcast: Extending Hours of Support
• Episode two explores how outsourcing support releases in-house technical experts' time to focus on core job functions such as research and development and product enhancement. Podcast: Focusing on Core Competencies
• Episode three displays the benefits of outsourcing when faced with sudden growth to mitigate financial risks. Podcast: Minimizing Risk while Dealing with Sudden Growth
• Episode four in this series highlights another of Inforonics' strengths: the ability to customize outsourcing services for any business model or technical support need. Podcast: Customizing Outsourced Technical Support

"This series focuses on the most common scenarios that we see companies face every day," says Bruce Mills, President of Inforonics. "Each case study demonstrates the tangible benefits provided by outsourcing for companies in various industries. Our decades of experience prove that every company can benefit from outsourcing. These podcasts allow business owners and customer service managers to hear that they are not alone in trying to solve common problems such as extending hours of support, focusing technical resources, dealing with sudden growth and requiring customization for their particular outsourcing needs."

Inforonics has provided efficient, courteous, and highly-skilled onshore technical support services to companies in many industries, including independent software vendors, hardware manufacturers, and telecommunication providers since 1995. Inforonics provides technical support services up to 24 X 7, with service levels ranging from Tier 0 customer support to supplemental Tier 1 technical support to complete support at all levels, including Tier 3. Their unmatched levels of service and customizable options make Inforonics the preferred provider of technical support outsourcing for a growing number of leading corporations.

These podcasts mark the first series in syndication from Inforonics. To listen to the complete series of four 4 -7 minute long podcasts, visit the Inforonics media page at: http://www.inforonics.com/podcasts.php

About Inforonics

Inforonics helps its clients succeed with solutions to their business and technology challenges. Inforonics' team of professionals deliver premium managed services and branded technical support to small to mid-sized businesses. Clients benefit from the company's unique ability to create, deploy and support highly customizable, scalable and flexible services to meet changing business needs.

Inforonics offers branded, multi-tiered, outsourced technical support - up to 24/7; device management and monitoring solutions in its clients' data centers or in their scalable, secure facility and SaaS-enablement services. Based in Littleton, MA, Inforonics has been a privately-held company for over 45 years. For more information, visit www.inforonics.com.

2009 Inforonics LLC©, Inforonics and all other Inforonics product names and slogans are trademarks or registered trademarks of Inforonics, LLC. All other names may be trademarks or registered trademarks of their respective owners.