Inforonics Press Release


ZeeVee, Inc selects Inforonics to deliver end-user support for its pioneer home media localcasting product



Inforonics to provide extended hours of technical support for innovative home entertainment solution

Littleton, MA - November 18, 2008 - Inforonics, LLC, a premium outsourced technical support and custom managed services provider, announced today that it has signed Littleton, MA-based ZeeVee, Inc., the creator of ZvCast™ technology for localcasting online video and other computer content to any HDTV in a consumer's home, to provide extended hours of customer support for its innovative home media solution. ZeeVee's ZvBox is a groundbreaking home media device designed to allow consumers to view or access any Internet TV, online video, music, computer application, or other content on all HDTVs in their homes. Under the agreement, Inforonics will seamlessly augment ZeeVee's customer support operation with experienced, tier-one technical support Monday through Friday and Saturdays. ZeeVee selected Inforonics based on its reputation as a trusted and proven resource for the outsourcing of tier one end-user support.

View Online Video from Any HDTV

ZeeVee's ZvBox enables consumers to create their own in-home HDTV channel, allowing them to watch anything that is accessible from home computers. From online videos to music to email, users can view all types of content in high resolution from the comfort of their couch.

The ZvBox uses existing in-home cable wiring to "localcast" content from any computer to any HDTV in the home, eliminating the clutter of additional wiring. One ZvBox will work for an entire house, and there are no additional subscriber fees associated with using the product. Viewers can tune into their Zv channel just like any other TV station and view online videos and photo slideshows, or access any application on their computers. Hailed as the most versatile media streaming device on the market, the ZvBox is attracting a rapidly increasing base of customers.

"ZeeVee needs a trusted partner to provide our customers with the kind of high-quality technical support they expect," said Vic Odryna, Co-Founder and CEO of ZeeVee. "Inforonics' ability to quickly and effectively deliver customer support surpassed all other options we explored. We rest assured every day that our end-users are not only supported but delighted with the service Inforonics provides. We know that this relationship will be an important part of our overall vision of providing consumers with an outstanding home media experience"

Experienced, High-Quality Technical Support Outsourcing

"We are happy to add ZeeVee to our growing portfolio of consumer electronics companies that are committed to providing high-quality customer service to their customers." said Bruce Mills, president of Inforonics, LLC. "We know how important consistent, top-notch technical support is to a company on the cutting edge of technology, and we are experienced in providing the service their customers need. We are excited to partner with ZeeVee and look forward to providing their customers with the excellent support for which Inforonics is known throughout the industry."

Inforonics' long track record of providing courteous, highly skilled technical support as part of a seamless integration with clients' existing customer service was instrumental in ZeeVee's decision. A wide range of companies providing both business-to-business and business-to-consumer products and services are turning to Inforonics for responsive, flexible technical support solutions. The company, which is in its fifth decade of business, creates customized managed services for organizations of all sizes, with solutions ranging from supplemental support, such as that provided for ZeeVee, to 24 x 7 outsourced technical and customer support, managed hosting and remote monitoring.

About ZeeVee

ZeeVee, Inc. develops technologies to bring all of the high quality video that is now available on the Internet and our computers to the living room without any restrictions. ZeeVee, Inc. is the creator of ZvBox™, a device that broadcasts everything on your computer display to all the HDTVs in the home by building a HDTV channel. ZeeVee's Zviewer™ provides a "living room" video browser to any content. ZvRemote™ and ZvKeyboard™ help play that content from the couch. For more information, visit www.ZeeVee.com.

About Inforonics

Inforonics helps its clients succeed with solutions to their business and technology challenges. Inforonics' team of professionals deliver premium managed services and branded technical support to small to mid-sized businesses. Clients benefit from the company's unique ability to create, deploy and support highly customizable, scalable and flexible services to meet changing business needs.

Inforonics offers branded, multi-tiered, outsourced technical support - up to 24/7; device management and monitoring solutions in its clients' data centers or in their scalable, secure facility and SaaS-enablement services. Based in Littleton, MA, Inforonics has been a privately-held company for over 45 years. For more information, visit www.inforonics.com.

2009 Inforonics LLC©, Inforonics and all other Inforonics product names and slogans are trademarks or registered trademarks of Inforonics, LLC. All other names may be trademarks or registered trademarks of their respective owners.

Inforonics - BBO 2009 Global Top 20 Outsourced Tech Support Vendor    Inforonics - BBO Top 50 Outsource Vendor in the Americas - 2010


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