Inforonics Press Release

SuccessFactors and Inforonics partner to deliver enhanced technical support to SuccessFactors' end users

Better support services deliver level of customer satisfaction

Littleton, MA and San Mateo, CA - October 9, 2007 - SuccessFactors, Inc., the global leader in on-demand employee performance and talent management solutions, announced today that is has selected Inforonics, LLC, a premium branded technical support and custom managed services provider, as its end-user technical support partner for the SuccessFactors Performance and Talent Management Suite. Through the agreement, SuccessFactors will refer its corporate customers to Inforonics for professional, experienced, tier-one technical support for its end-users. SuccessFactors selected Inforonics based on its reputation as a trusted and proven resource for the outsourcing of tier one end-user support. Inforonics has provided tier two administrator support for SuccessFactors' products for the past two years. This announcement represents an extension of the existing technical support relationship between the two companies.

"Providing SuccessFactors' customers with end-user technical support from Inforonics is an ideal way to give them the best experience possible when using our solutions," said Roger Goulart, vice president of Alliances for SuccessFactors. "Our number one mission at SuccessFactors is to make sure our customers are productive and as passionate about our products as we are. This relationship with Inforonics will only make that goal easier to attain."

Inforonics is a custom managed services and technical support solutions provider with a reputation for delivering exceptional levels of customer service. Inforonics offers branded, multi-tiered technical support - up to 24/7 - to deliver a highly satisfying technical support experience. Inforonics tailors its technical support services using a tiered framework to deliver primary and/or supplemental support solutions to its clients. Its professional technical support center staff undergoes intense training and leverages proprietary support technologies to ensure quality services for each client. Inforonics technical support services are the ideal solution for HR software application companies seeking to quickly create a seamless extension of its customer service team to provide knowledgeable and courteous technical support to customers. Inforonics' reputation as trusted advisor to its clients has resulted in expanded relationships such as its partnership with SuccessFactors.

"We are delighted to extend our relationship - from client to partner - with SuccessFactors," said Bruce Mills, president of Inforonics LLC. "Inforonics is pleased to be named the preferred end-user technical support provider to SuccessFactors and looks forward to delivering to its customers the exceptionally satisfying technical support experience on which Inforonics has built its reputation."

About Inforonics

Inforonics helps its clients succeed with solutions to their business and technology challenges. Inforonics' team of professionals deliver premium managed services and branded technical support to small to mid-sized businesses. Clients benefit from the company's unique ability to create, deploy and support highly customizable, scalable and flexible services to meet changing business needs.

Inforonics offers branded, multi-tiered, outsourced technical support - up to 24/7; device management and monitoring solutions in its clients' data centers or in their scalable, secure facility and SaaS-enablement services. Based in Littleton, MA, Inforonics has been a privately-held company for over 45 years. For more information, visit www.inforonics.com.

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