Inforonics Press Release

Kadient selects Inforonics to deliver 24-hour technical support to end users

Leading sales enablement software provider benefits from efficient and effective outsourced technical support implementation

Littleton, MA-February 10, 2009 - Inforonics, LLC, a premium outsourced technical support and customized service availability management provider, announced today that it has signed Nashua, NH-based Kadient, a sales enablement software provider, to deliver 24 X 7 Tier 2 technical support for the company's industry-leading sales enablement product suite. Kadient made the switch from their existing technical support outsourcing partner to Inforonics based on the company's long track record of providing exceptionally high-quality outsourced support for a host of Independent Software Vendors (ISVs).

Rapid Implementation of Outsourced Technical Support Reduces In-House Training Expenses
In just eight short weeks, Inforonics was able to go-live in delivering 24 X 7 support to Kadient's end users. Within the first few months of providing support to Kadient end users, Inforonics staff is fielding an average of 252 Kadient support calls per month with a robust 67% resolution rate - a resolution rate that increases daily.

"Kadient was looking for a trusted provider of technical support outsourcing services and we we needed someone who could provide prompt, tailored solutions based on a thorough understanding of our solutions," says Brian Zanghi, CEO of Kadient. "Inforonics' highly trained technical support staff and longstanding reputation as an industry leader made them the perfect choice for our support needs. We look forward to consistent, top-quality, responsive support for our end-users."

"We are excited to add Kadient to our ever-growing list of ISVs benefiting from our outsourced technical support services and are pleased to have once again demonstrated our rapid, effective implementation capabilities, providing Kadient with complete Tier 2 support in a matter of weeks," notes Bruce Mills, president of Inforonics, LLC. "We know how important it is to get a technical support implementation completed in a timely, efficient manner. Our success is made possible by our commitment to training and developing highly-skilled, courteous support staff, as well as our extensive experience in a wide variety of industries."

About Kadient

Kadient helps companies improve sales performance by arming their salespeople with the content, messages, and strategies they need to win at every stage of the customer's buying cycle. Kadient is the only on-demand sales knowledge platform that combines dynamic sales content, situational coaching and sales performance analytics with proven best practices. The result is shorter sales cycles, faster ramp up and increased sales productivity. To experience Kadient, go to www.kadient.com.

About Inforonics

Inforonics helps its clients succeed with solutions to their business and technology challenges. Inforonics' team of professionals deliver premium managed services and branded technical support to small to mid-sized businesses. Clients benefit from the company's unique ability to create, deploy and support highly customizable, scalable and flexible services to meet changing business needs.

Inforonics offers branded, multi-tiered, outsourced technical support - up to 24/7; device management and monitoring solutions in its clients' data centers or in their scalable, secure facility and SaaS-enablement services. Based in Littleton, MA, Inforonics has been a privately-held company for over 45 years. For more information, visit www.inforonics.com.

2009 Inforonics LLC©, Inforonics and all other Inforonics product names and slogans are trademarks or registered trademarks of Inforonics, LLC. All other names may be trademarks or registered trademarks of their respective owners.