Inforonics' clients' technical and customer support challenges are not unique. Throughout the years, we have helped many companies overcome obstacles with regard to delivering quality support to end-users and/or customers. With many success stories under our belt, we decided to share the top four most common challenges we see on a regular basis in the form of case studies. Listen below to hear how Inforonics helped organizations deal with issues such as extending hours of support, focusing resources on product enhancement and development, handling sudden growth and customizing services for cost effectiveness and customer satisfaction. Do any of these challenges sound familiar to you?

Episode 1: Offering Extended Hours of Technical Support

An independent software vendor (ISV) needs to expand its hours of technical support beyond the traditional 9-5 work day. Click to listen.

Episode 2: Focusing on Core Competencies

A wireless device manufacturer has trouble prioritizing its technical resources to focus on product enhancement and development. Click to listen.

Episode 3: Minimizing Risk while Dealing with Sudden Growth

A web services company experiences sudden growth and finds itself overwhelmed by a huge volume of support calls. Click here to hear how they managed success

Episode 4: Customizing Outsourced Technical Support

A home automation specialist needs to keep all its high-level technical support calls in-house but wants to outsource basic troubleshooting and information gathering for escalation to in-house engineers. Click to listen.