Welcome back to the series of Inforonics podcasts aimed at helping you understand the benefits associated with outsourcing part or all of your technical support operation. Our host for the podcast series is Dave Gowel and he is joined by Inforonics' Director of Technical Support, Scott Taylor. In episode one, Scott told us about an ISV in the HR software industry that wanted to extend its hours of technical support. Inforonics was able to seamlessly augment the company's tech support operation to provide a cost effective solution for supporting the global user base of the product. In this episode you will learn about a wireless device manufacturer that had some trouble prioritizing work for its small technical staff.

The device manufacturer approached Inforonics about two years ago when support calls were coming in frequently and the company's developers were providing outstanding service to its customers.

The problem was that while the support they provided was top-notch, that was all the organization's developers were doing. Support calls were consuming their time and so next generations of the device were seriously lagging in development.