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Want to outsource but not sure where to start?
How about with a list of the top 10 questions to ask prospective outsourcing providers? Download your free copy of
Outsourcing Your Technical Support: The Top Ten Questions to Ask Any Provider
Outsourced Customer Support Services
Inforonics offers inbound customer support services for less technical engagements. We care about your business and your customers. Inforonics' outsourced customer support implementations are consistently successful with companies that have never formalized a customer support service and those moving to an outsourced customer support model. Dedicated relationship managers guide you through every step of the process of outsourcing customer support and are your single source for quality assurance.

What is Outsourced Customer Support?
The ways in which Inforonics is able to support your customers is virtually endless. Our outsourced customer support services are customized to fit your needs. Some examples of support services we provide for our clients include:
  • Account Look-up and FAQs
  • Simple Billing Inquiries
  • Customer Issue Triage
  • Order Tracking
  • Return Merchandise Authorization (RMA) Services
  • General Information Gathering – for ticket creations/escalated back to you for remediation

Delighting your Customers Every Step of the Way 		Happy Inforonics Customers
Inforonics’ Customer Support Center consistently beats industry standard Average Speed of Answer metrics. The less hold music your clients have to listen to, the happier they will be with both your product and you!
Our agents undergo stringent security and background checks and best-of-breed call center training, monitoring and coaching.
Customer Feedback
"Quality customer support is crucial to the success of our products. Having researched a number of providers, it was clear that Inforonics has the knowledge, experience, and same dedication to satisfying customers as RNK Communications. Inforonics was the right choice for our current customer support needs and for our future. Its unique ability to scale with the growth of our organization while ensuring customer satisfaction reinforced our decision to outsource with Inforonics." - Jim Palmisano, Vice President of Operations, RNK Communications
Want to learn more? Download the Technical Support Engagement Overview
Inside you will find information on the seven keys to Outsourced Customer Support Implementation Success:
  1. Communication
  2. Expectations/Requirements
  3. Coming to terms
  4. Implementation
  5. Training
  6. Measuring success
  7. Driving improvement