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November 18, 2008
ZeeVee, Inc selects Inforonics to deliver end-user support for its Pioneer home media localcasting product.
October 28, 2008
Inforonics partners with CA to deliver comprehensive systems, network and application monitoring and management solutions.
October 16, 2008
Inforonics attains Gold Certified Partner status in Microsoft partner program.
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Technical Support
Customer Support
ArkStar Navigator™
ARKStar Navigator was developed utilizing Inforonics proprietary code and is based on SourceForge’s open source tool Freemind™. The Navigator consolidates client and Inforonics developed documentation and puts trouble-shooting information at the fingertips of Technical Support Representatives (TSRs). ARKStar Navigator provides Inforonics TSRs with features such as:
One click sign-on to various client ticketing systems including Salesforce.com and Fogbugz
One click access to client specific call drivers and FAQ’s
A resource center with client specific documentation for instant access to procedures, escalation processes and troubleshooting information independent of the documentation location (i.e. client’s premise or internal to Inforonics)
Want more info about Inforonics’ Technical Support Capabilities?
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