Here's what you get when you sign up for Inforonics ON-CALL℠
- 200 minutes of support per month. If you go over the 200 minutes, additional minutes cost just $1.00 each.
- A dedicated direct inward dial number (DID). You can publish this as your support line or point your existing support line to this DID. (Inforonics does not provision or manage toll-free phone lines)
- Recorded "Welcome Message" and live, agent greetings using your name or company name.
- Monthly fees conveniently transferred from your PayPal™ account. (Service requires that you set up a PayPal™ Account)
- Call details are escalated to you via email or phone and archived in the Inforonics Heuristix Information Management System.
- Choose what information to collect from callers and how and where to send the information collected: email, phone, or warm transfer.
- 24/7 access to customer service
- Proactive agent QA and continual service improvement.
- Monthly reports of call activity and metrics, including calls answered, calls abandoned, service factor, average speed of answer (ASA), abandon rate, and average handle time (AHT)
- This service is delivered using the same care and technology used by our high-volume Tier 1 and Tier 2 clients: The Inforonics operations are SAS 70 Type II certified; the telephone infrastructure is built on Cisco Unified Communications equipment and support; and agents are equipped with and trained on IP soft phones that allows them to work remotely when necessary.
- These are the same agents responsible for the Inforonics Black Book of Outsourcing awards, the consistent 96%+ customer satisfaction rating, and the industry-beating answer times and abandon rates. These agents are located in our corporate headquarters in Littleton, Massachusetts.
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