Inforonics Incident Management
For Companies with Plans to Grow
Inforonics is an award-winning Tier 1, and Tier 2 Incident Management service provider – so when your support needs grow, you won't have to pick-up & start over.
Get Convenient, Affordable Outsourced Incident Management Services from Inforonics Global Services
- Tier 1 (scripted / run books) or Tier 2 (free-form troubleshooting)
- 24/7, Business Hours, or Off Hours
- Fully redundant geo-dispersed Cisco/VoIP architecture
- Use Inforonics or 3rd party ticket systems
- Escalation, Remediation & Resolution
- InfoParse℠: Intelligent email filtering
- Issue Categorization
- Escalation & Priority Management
- Mutually agreed to control, quality & reporting
- Custom KPIs
- U.S. based company and agents (Massachusetts)
- 96%+ Customer Satisfaction
- Industry-beating answer times and abandon rates
- Black Book of Outsourcing Top 20 Vendor - 2009 & 2010
- SAS 70 Type II Operations
- 50 years experience delivering IT support services
- Convenient, Affordable Entry-level Programs
- Cost-effective, scalable alternative to your internal resources
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