GetResults™

—Creating Speed and Agility

TotalWeb℠

Monitoring of the End–User Experience

Customer Experience Management is the best way to determine how well IT services are meeting business demands. Knowing your end-users' experiences and pro-actively addressing issues before they call your help desk is the greatest level of customer awareness.

The Inforonics Difference:

knowing your Customer's Experiences helps you improve them

Inforonics TotalWeb℠ is a browser-driven system to check, analyze, and measure the availability, functionality and performance of web content as experienced by an end-user from various geographic locations with emphasis on Web 2.0 content including video, AJAX-sourced and other dynamic content, Flash components, and third-party/CDN-delivered content.

Most end-user experience monitoring breaks down when AJAX and/or Flash is involved. Standard monitoring server scripts are not able to interact with the Javascript (ECMAscript) in the application and cannot measure the validity of the Document Object Model (DOM), as there is no Javascript interpreter or DOM model available within typical monitoring scripts.

TotalWeb℠ measures user experience from within a browser by testing and interacting with elements in the DOM. Business logic, inserted into transactions, helps accomplish complex analysis of a web page.

General Checks:

Presence or absence of elements in the DOM
Attributes and qualities within the DOM, such as the source of an image or object, or any other attribute defined in the html spec, as needed by the client
InnerHTML of any DOM element to match client specified criteria
Functioning of Javascript-driven user interactions such as mouseovers, form fields, and clicking on elements
Validity of embedded objects that are using javascript remoting
Basic image analysis, including comparing images or video frames to known good images
Functionality of all elements as experienced by users running different browsers (Currently IE and Firefox)

Image and Video Checks:

Checking for all black, white or one color
Presence or absence of the object
Checks against a client provided reference image or frame in the video
Verification that the video is advancing, rate of advance, severity of pauses in video delivery
Verification that the video content is changing (by comparing frames every few seconds)
Score based static / noise levels.

Answer These Typical Questions:

Did an ad play before a movie in my Flash player?
Did page elements hosted with third-party providers load and are they what I expect them to be?
Did my Flash or WMV movies have any delays in loading, or while playing?
How long did it take for the webpage content to become usable inside a browser?
Is there at least the number of expecteds items listed in thes element of my site?
Did my advertisements load?
Does filling out a form yield expected results on the submission page?

Benefits: