GetResults™

—Creating Speed and Agility

Customer Experience Management

Total Web View™ – Rich Media Monitoring: TotalWeb℠, an "as a Service" offering, is a browser-driven system that checks, analyzes, and measures the availability, functionality and performance of web content as experienced by an end-user from various geographic locations. The emphasis is on Web 2.0 content including video, AJAX-sourced and other dynamic content, Flash components, and third–party/CDN-delivered content. The result: awareness beyond performance and availability—rich media quality!

Total Web View™ – Citrix Application Monitoring: TotalWeb℠ for Citrix monitoring provides a unique approach to measure and report on the performance and availability of Citrix applications. Inforonics TotalWeb℠ for Citrix is a browser-driven system to check, analyze, and measure the availability, functionality and performance of Citrix-hosted applications as experienced by an end-user with emphasis on application validity. Unlike traditional ICA monitoring, TotalWeb℠ for Citrix checks the application end-to-end. Your application may launch fine, but then fails because of an application-level issue such as an authentication problem or a backend database issue. TotalWeb℠ for Citrix alerts you when Citrix-published applications are not working for your users.

End–User Experience Monitoring: Customer Experience Management is the best way to determine how well IT services are meeting business demands. Knowing your end-users' experiences and pro-actively addressing issues before they call your help desk is the greatest level of customer awareness.

Real User On–Demand Solutions: No better way to tell if service levels are being met then by watching your users as they experience your business and IT services. This is complicated technology. With the Inforonics on-demand solutions, we take the administrative nightmare away from you and work with you to insure you gain visibility as you need to measure it: be it geographic, by LOB, by business process, or all of the above. Let us help you be the best at delivering services without needing to own the metric generating technology.

Synthetic User Analytics