GetResults™

—Business Service Modeling & Mapping

Business Service Modeling - Associating Availability and Performance Conditions with Business Impact

This process establishes a baseline map of your critical applications and infrastructure and the business impact, by stakeholder, of unavailable or downgraded services. The baseline map is continually modified as opportunities for improvement are identified and enhancements are designed and deployed.

Business Service Modeling is a fundamental first step in a comprehensive ITSM solution that can provide you with the answers to vital questions about how service availability impacts your business. Business Service Modeling is a collaborative process in which Inforonics works with you to identify key elements in your applications and infrastructure and correlates each element with the impact of degraded performance or availability of those service elements.

The Inforonics Business Service Modeling solutions allow you to map application and infrastructure performance and availability problems to real, defined business service and end-user impact. This information can be aggregated from multiple, disparate monitoring and management tools and the resulting output can be delivered to a dashboard solution that can display different views of the information to different stakeholders based on need and responsibility.

Managed IT Solutions and Resources with Business Service Modeling

The Business Service Modeling process creates a common language for both IT and business divisions, helping to build a bridge that will enable them to communicate more effectively.  With better communication between IT and the business side of an organization, the business impact of performance or availability problems are quickly understood and the correct IT resources can be deployed to address the problems.

Traditional monitoring solutions alone deliver data that may or may not translate into good information.  This results in traditional troubleshooting actions that may take far longer than necessary to identify the actual root cause of a problem. Business Service Modeling gives key executives and managers in your organization the insight they need to understand the location of a problem and its impact, and to act on it quickly and prudently.

• Marketing decision makers can quickly see that marketing campaigns are adversely impacted and can correct or redraw before more resources are wasted.
• Operations can see that multiple devices are slow or unavailable and can prioritize resolution steps based on the bottom-line impact of the degraded resources.
• Application engineering teams can see that a bottleneck in their code is impacting customer experience, and can address it without waiting for Operations to eliminate infrastructure as a root cause.