—Repeatable and Sustainable Excellence
Delivering consistent service levels through effective operations is a must.
Inforonics GetControl™ solutions provide our clients with the ability to collaboratively outsource
those functions that don't enhance IT's value. Our solutions bring focus and visibility into operational
processes so that time, effort, and budgets are spent on key initiatives.
- Tier 0 – Tier 1 – Tier 2 Support
- Service Quality Tracking and Support
- Workflow and Knowledge Management
- Application Quality Reporting
- Custom Scripting
- Customized Multi–Level Tiered Support
- Remediation and Escalation
- Event and Defect Categorization
- Escalation and Priority Management
- Off–Hour and Weekend Support