—Repeatable and Sustainable Excellence
Remote Managed Services
Managing environments require strong policy, process and expertise. Businesses require distinction and differentiation to sustain them. The combination of these conflicting needs places a lot of pressure on IT to "keep the lights on" while innovating to keep up with business needs and demand.
As a third party services provider, Inforonics understands and excels at keeping the lights on for our business and for our customers. Providing managed services to manage and maintain valuable infrastructure is what we do. By alleviating IT from having to perform this support on a daily basis, IT organizations can focus on driving the services (utility) needed by the business, while Inforonics supports the sustainable delivery (warranty) of those services. The outcome – valuable business.
The question to ask yourself is: do you need to be a world class IT organization or a world class IT service delivery organization. If it's the latter, then our solutions will help you reach that goal.
These services and attributes are the core of our delivery:
Guardian℠ Infrastructure Management Services: Infrastructure management is a daunting business. Inforonics Guardian℠ is a comprehensive, fixed-price IT infrastructure management service that provides a cost-effective alternative to internal resources.
The service can be delivered to customer-owned servers hosted in an Inforonics data center, in a client's data center, or in a third-party data center.
When your IT infrastructure is protected by Inforonics Guardian℠, you benefit from top-notch engineers, ITIL® v3 based processes, and a set of advanced tools that ensure a highly available and secure environment.
Insight℠ Monitoring & Escalation Services: Events happen—good, bad and indifferent. Inforonics helps establish a pragmatic event management framework to easily classify and prioritize events while aligning them with knowledge to address them. Monitoring service performance and infrastructure with appropriate thresholds leads to pertinent events (alerts). Our remote services remove the burden and setting up and maintaining the monitoring systems and responding to the events. Our 24x7 ARK does that. Why burden your staff with this constant learning—utilize experts and we'll manage this for you, increasing service levels, creating efficiencies.
Network and Firewall Management: Networking and security are closely tied. With more and more companies expanding their global reach, utilizing Cloud based services, multiple locations and more, managing the security, access and performance is critical. Our services provide basic network configuration management along with more critical services around network utilization, denial of service recognition, bandwidth management, VoIP quality and more.
Server and OS Management: Maintaining operating systems and their associated platforms are critical for delivery quality services to the business. Managing them can be a nightmare. Weekly patches, sometimes daily, security holes, hardware failure – there are a lot of moving parts. We bring rigor and process to this discipline. Our proven change and release management processes work in conjunction with your change and release plans to insure risk is mitigated; systems are maintained and administered – all without needing to be physically present.
Data Center Automation: Job scheduling, virtualization, back-ups, etc these are critical to sustaining your operations. With the rapid rise of virtualization, many organizations want to implement elasticity within their own infrastructure. Our process, tools and reporting provide the necessary controls over insuring that the automation required is effective, doesn't take more than necessary, gives back when not being used and more importantly – gives you visibility into this dynamic IT supply chain.
Vendor Management: Many businesses have many vendors they work with, yet many don't have effective policy and measurement processes in place to determine if a vendor is delivering as promised. Our vendor management approach is based on developing the requirements and associated KPI's so that the current vendors can be assessed to determine fit, overlap, gaps, etc. Then our ongoing support insures that these gaps are filled with minimal conflict, frequently gaining better control and agreements as economies of scale are gained, SLA's are better managed and visibility is gained for improved oversight and management.