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Inforonics Guardian℠ IT Infrastructure Management Service
Inforonics Guardian℠ is a comprehensive, ITIL® v3-based, fixed-price IT infrastructure management service that provides a cost-effective - and reliable - alternative to your internal resources. The service can be delivered to servers, network devices, or IT services hosted in an Inforonics data center, in your data center, or in a third-party data center. When your IT infrastructure is protected by Inforonics Guardian℠, you benefit from top-notch engineers, ITIL® v3 based processes, and a set of advanced tools that ensure a highly available and secure environment with Continual Service Improvement (CSI).
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for the Complete Service Level Description (SLD) in PDF format.
Inforonics Guardian℠ includes:
- The Benefit of Integrated ITIL® v3 Processes
- Incident Management
- Problem Management
- Change Management
- Configuration Management with CMDB
- Baseline the current state and build a solid foundation for continual improvement
- Polling or trapping of equipment resource data, Operating System (OS) and application resource data, port availability and service availability*
- Aggregation and graphing of polled data for resource planning
- Defined run-book response to trouble alerts for timely resolution or escalation
- Incident Management for quick service restoration
- Problem Management for recurring incidents
- OS, application, and device firmware patching
- Each engagement includes up to four, one-hour, weekly meetings/calls. During these weekly meetings Inforonics and Client review recent events and actions, capacity planning, and opportunities to improve system performance. Our clients are encouraged to use these reviews to ask questions and receive candid recommendations.
- Our client portal gives you 24 x 7 access to real-time statistics and trending
graphs reporting on the elements you are most interested in:
- Real time current status of monitored resources, ports, and services
- Graphs showing trends over days, weeks, and months
- Web-based ticket submission and ticket review
- Private file transfer and storage area for sharing operational information
- Web-based trouble ticket submission
*Inforonics' Guardian℠ also supports custom application monitoring that simulates end-user experiences, checks page availability and confirms application functionality by accessing and inputting data at defined time intervals and checking output against expected results. Unacceptable results like failed page loads, content string issues, slow load times, or poor quality rich media will generate alerts that can be triaged and escalated using client-defined run book processes - just like system alerts.
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