—Visibility for Achieving IT Value
Rapid Root Cause Analysis: Incident management's goal is to restore service as quickly as possible. Many organizations are able to do that, but struggle to get the root cause of the incident to minimize the risk of repeated outages or problems. Our top down approach isolates outages to domains, utilizes existing or temporary diagnostics to drill down into that domain and isolates key fault areas. From this remediation plans are prioritized and managed to correct the identified faults.
Complex Application Troubleshooting: Applications are more complicated than ever with services be delivered by internal and external service providers. Inforonics has extensive experience in setting up the necessary telemetry to capture federated computing performance results. From this, problematic services and functions are identified and further diagnosed providing both answers and process for self sufficiency.
Diagnostic Tools Expertise: Since this is what Inforonics focuses on, we have extensive tools knowledge, but more importantly utilize time honed practices using tools to provide answers. We then mentor and train your staff on how to utilize tools as part of the process. We also help our clients save time and money by guiding them through the selection and justification process. When it comes to diagnosing root cause, time and effort are critical.
Quick Stabilization and Performance Fixes: Identifying root cause is a critical step. However creating effective workarounds or quick fixes to mitigate incident risk is a necessary step while longer term permanent fixes are developed. Sustaining service levels is the goal. Quick fixes work, are often implemented and then forgotten. Understanding the implications of the quick fix, the cost to permanently repair versus business impact are deliverables from this offering.