—Visibility for Achieving IT Value
Quick Stabilization and Performance Fixes
Identifying root cause is a critical step. However creating effective workarounds or quick fixes to mitigate incident risk is a necessary step while permanent fixes are developed. Sustaining service levels is the goal. Quick fixes work, but they are often implemented and then forgotten. Understanding the implications of the quick fix, the cost to permanently repair versus business impact, are deliverables from this offering.