GetAware™

—Visibility for Achieving IT Value

IT Service Management Solutions

IT Maturity Assessments: Ascertaining an IT's organizational maturity is important when an IT organization has determined that it wants to improve. Our approach assesses the current state and then identifies the key areas to address and the benefit of addressing those areas. Too many organizations strive for maturity levels that do not provide value to the business. The key to success: define the business needs and mature enough to deliver to that. Our pragmatic results give you that capability.

ITSM Certifications and Training: Much has been said about certification value throughout IT's history. Our goal is to create a common Service Management knowledge foundation that enhances common semantics and communications; creates consistency in though and execution; and provides the platform for improving operational efficiency. Our distinct approach integrates this training with your business operations—applied concept training. The result: outstanding 96%+ certification success rates and follow-on implementation results.

IT Process Engineering: Creating repeatable and manageable processes is essential to delivering IT services. Repeatability creates sustainability, eases implementation and training, and enables improvement. Processes are aligned to policies and it's the measurement of process execution success aligned to policies that create the continuous improvement environments. Inforonics has built its managed services success based on this premise: design, construct, measure, and improve.

Tools Selection and Resale: With so many tool vendors and choices out there, it is hard to know what is the right way to go and then whom do you buy from? Who gives you the best support beyond the sale and the initial installation? Inforonics has models to help narrow the selection, measure Proof-of-Value results, assess vendor and/or VAR capabilities to help you make the best decision possible. Our R&D efforts are focused on the constant assessment of event management, performance management, monitoring and alerting technologies. Can you—or more importantly SHOULD you focus your staff on that? Our approach reduces the assessment time, takes the guess work out and improves your time to operations (market).