—Visibility for Achieving IT Value
Executive Simulations and Workshops
IT executives are tied to business outcomes more than ever. Executive Simulations and Workshops help the IT organization understand the impact of their decisions (operationally and technically) on business success. Through guided business simulations and collaborative workshops, Inforonics works with your team to create strategic, executable plans to deliver the IT services and operations necessary for meeting business goals.
POLESTAR ITSM - A G2G3 IT SERVICE MANAGEMENT SIMULATION
"Games based learning can significantly accelerate the transfer and application of knowledge" - Gartner, Waldier Arevolo De Azevedo Filho
The benefits of IT Service Management (ITSM)
The business benefits of IT Service Management (ITSM) best practice are well known. ITSM can help your enterprise tightly align IT and business goals, design and deploy IT services that support those goals, and enhance the efficiency of day-to-day operations to deliver high-quality services.
In order to achieve these benefits, many organizations are formally adopting frameworks such as the IT Infrastructure Library (ITIL®), aiming to achieve international ITSM best practice standards such as ISO/IEC 20000 or undergoing an IT Governance program.
But driving acceptance and widespread adoption of ITSM and ITIL® can be a challenge. Demonstrating the benefits of best practice to decision-makers who are unfamiliar with ITSM isn’t always easy. And getting your people "on board" with ITSM initiatives can become an expensive, time-consuming training proposition.
The solution - Polestar ITSM
This highly-interactive simulation is a high-impact, energetic way to accelerate understanding, involvement, and acceptance of ITSM best practice in your organization.
Facilitated over one day in the fast world of global online retail, Polestar ITSM brings to life the behavioral and process issues faced by IT organizations. This is done through realistic scenarios to which participants can directly relate to and have actual experience of.
This unique experiential learning approach causes breakthrough understanding of ITSM best practice and transforms learning into an engaging, fun and highly memorable shared experience.
- Accelerated understanding of the benefits of ITSM best practice to large audiences
- Rapid familiarization with ITSM terminology and ITIL® processes
- Understanding of how ITSM best practice can facilitate alignment of IT to business objectives
- Understanding of what can be achieved in business terms through the successful implementation of ITSM
How it works
Normally delivered over 5 rounds, the Polestar simulation is designed to introduce key ITSM and ITIL® components through gaming dynamics. Polestar simulations can be delivered over more or less rounds, dependent upon the organizational challenge.
Initially focusing on Service Support, as the day progresses, the focus shifts to Service Delivery. The following challenges and aspects of ITSM are considered during each round.
Working in silos (IT and the Business)
Introducing the Service Desk and Incident Management
Refining and improving Incident Management
Introducing Problem Management, Knowledge base and Trend Analysis
Maturing the Service Desk and Incident Management
Maturing Problem Management and Knowledge base
The importance of Change and Release Management
Service Level Management
Introducing Financial Management
Service Continuity Management
Demonstrate importance of processes and their relationships
Review how ITSM maturity has evolved and the benefits to the business