—Visibility for Achieving IT Value
Incident and Fault Monitoring On-Demand: Inforonics asks the difficult question: do you really need to own, host and maintain monitoring systems at your site OR do you really just need the function without the overhead, resources and constant attention required to maintain these systems? The On-Demand solutions from Inforonics cover the end-to-end visibility needed without the resource demands. Our 24x7 response center manages your deployment, insuring you get the information you need when you need it. We can manage the alerts generated as well to further relieve your staff of that burden, especially after business hours. Our approach is collaborative and based on knowledge transfer so that you'll have the ability to decide to continue to "smart source" or bring in-house based on the KPI's generated from the monitoring technology and associated processes.
Event Management and Correlation: Events happen: good, bad or indifferent. Two areas Inforonics addresses are 1) the Event Framework: designed to consistently identify, define, prioritize and assign ownership of your events; 2) how events/alerts are related to each other. That correlation is evaluated and mapped so that unnecessary alerts are suppressed or that alert combinations are recognized as proactive indicators of pending service disruptions. The outcomes are consistency, reduction in confusion and noise, and proactive actions to minimize service disruptions.
Remote Tools Administration: Managing and maintaining tools that monitor service performance, security, infrastructure fault and performance, capacity, availability and reporting is hard. There are a lot of moving parts requiring constant attention. New patches and releases from the vendors. New requests to handle changes. Staff turnover and mentoring users. It's a lot to manage, and it comes at a high cost. Smart sourcing this to Inforonics ensures, by us, the constancy of attention required to be successful. Our experience includes CA, Compuware, HP, IBM and Nagios/Cacti. We can take on this role and allow you to focus on your business needs and innovative ideas.
Tools Implementation and Support: Tool vendors are very good at standing up their products—making them operational. For long term success, these tools must become institutionalized into your daily processes and operations. This is what Inforonics implementation services accomplish. We know these tools are hard. We focus on policy, process, people, technology, work instructions and knowledge transfer. At the end you are self-sufficient or have enough experience and information to determine whether you want to own the implementation and management or have a third party, like Inforonics, administer the environments.