Outsourced Customer Support
Customer support is phone and email support that does not rely on technical resources. Inforonics offers three levels of US based outsourced customer support:
ON-CALL: a phone-only, low-volume answering service that you can purchase online using PayPal™ and be up and running in a few days. ON-CALL does not offer any customization beyond adding your company name to the recorded and live greetings, but it can be the perfect entry level service for many start-ups.
Answering Service: Agents will answer calls or respond to emails, gather your customers' contact and issue information & escalate issues to you via email, outbound call, or warm transfer.
Tier 0: Agents will answer calls or respond to emails; gather your customers' contact and issue information, update customer information (change data, add notes, recharge calling cards or other reward programs, handle credit card transactions); follow other non-technical, scripted instructions/processes to resolve issues on first contact or escalate issues to clients via email, call, or warm transfer.
Why consider Inforonics? All of our outsourced customer support services are delivered by US based agents from our Littleton MA headquarters.
You can augment, expand or replace your customer support staff - business hours, off hours, or 24 x 7 - with our shared resource model using experienced and trained customer support service specialists.
Our support models and budgets are customized to meet your needs. Starter plans let you get in for a reasonable cost even with low monthly call volumes.
Get Convenient, Affordable, Outsourced Customer Support Services from Inforonics Global Services
Schedule a call or appointment with one of our friendly, helpful Account Managers.
Learn more about the Inforonics Difference.
Learn more about our technical support and incident management services.