Inforonics Customer & Technical Support

For Companies with Plans to Grow

Inforonics is an award-winning Tier 0, Tier 1, and Tier 2 customer & technical support service provider – so when your support needs grow, you won't have to pick-up & start over.

Get Convenient, Affordable Outsourced Customer & Technical Support Services from Inforonics Global Services

Agents will answer calls using your company name, gather contact and issue information and either resolve the issue based on your training or escalate issues to you via emails, calls, or warm transfers.
24/7, Business Hours, or Off Hours
Fully redundant geo-dispersed Cisco/VoIP architecture
Use Inforonics or 3rd party ticket systems
Escalation, Remediation & Resolution
InfoParse℠: Intelligent email filtering
Issue Categorization
Escalation & Priority Management
Mutually agreed to control, quality & reporting
Custom KPIs
U.S. based company and agents (Massachusetts)
96%+ Customer Satisfaction
Industry-beating answer times and abandon rates
Black Book of Outsourcing Top 20 Vendor - 2009 & 2010
SAS 70 Type II Operations
50 years experience delivering IT support services