Inforonics named Global Top 20 Outsourced Technical Support Vendor in 2009 by the Black Book of Outsourcing
In 2009, the Black Book of Outsourcing surveyed 1500 global organizations that outsourced IT services. Their vendors were scored using18 Key Performance Indicators (KPIs). Based on the evaluations of its customers, Inforonics was named a global top 20 Outsourced IT vendor for tech support services.
Key findings from 2009 Black Book Outsourcing survey:
The most important attributes influencing IT outsourcing client satisfaction were customization, cultural fit, reliability, and customer relationships.
US clients are among the most satisfied with technology support services delivery, exceeding 93%. Strong dissatisfaction with offshore outsourcing vendors exceeded 18.3% of all surveyed clients with 2009 tech support projects.
Services from a Comprehensive/End-To-End Tech Support Vendor produces the Highest Satisfaction Rates equally from Onshore, Nearshore and Offshore Locations.