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The Inforonics Portfolio of IT Managed Services and Technical Support Services

Inforonics is a managed service and technical support company renowned for its exceptional levels of customer support, technical expertise and ability to deliver customized solutions to its clients. The company offers its managed services and technical support through a portfolio of IT solutions which are a culmination of four decades of experience.

Branded Technical Support
Technical support services are a cornerstone of the Inforonics portfolio. Inforonics customers experience the highest levels of technical support available in the industry. Companies seeking to deliver highly available, highly responsive support to its customers leverage Inforonics’ branded technical support within their customer service organizations. Inforonics tailors its technical support services using a tiered framework to deliver primary and/or supplemental support solutions to its clients via its professionally staffed Technical Support Call Center (TSC).
Fully-hosted and Remote Managed Services
Inforonics offers flexible, customizable managed services that are available via a fully-hosted delivery model or as a remotely managed service. Inforonics managed services may be purchased in a basic service bundle or a service package tailored to meet specific business needs. Fully hosted clients benefit from Inforonics’ Tier 1 (Hacker Safe, PCI Compliant, DDoS protected, SAS 70) data center. Deep monitoring solutions can be implemented on-site or at a client’s remote hosting location.
  • Inforonics Guardian SM - Configuring, managing and maintaining servers is a challenging and resource-intensive undertaking that requires considerable expertise and investment. Inforonics Guardian provides a cost-effective alternative to utilizing internal resources for IT management of server hardware and OS software management, Internet connectivity and 24/7 system administration. Inforonics Guardian is delivered by skilled, experienced engineers and utilizes a set of advanced tools that assure high availability of the network to internal and external constituents.
  • Inforonics Insight SM - Inforonics Insight combines services offered through the Inforonics Network Operations Center(NOC) and the Inforonics Enterprise Monitoring System (EMSTM) into a single seamless package. Inforonics Insight provides continuous monitoring of an enterprise server or network device up to 24/7 with fault verification and customer notification in the event of an alert condition. Inforonics EMSTM polls each monitored device and interface at intervals tailored to the client’s specification. When an alert is triggered, the Inforonics NOC is notified and a qualified engineer performs the proper fault verification and ensures quick and accurate escalation of the issue.
SaaS (Software as a Service) enablement
Inforonics’ team of consultants and engineers use Paragon 4, a proprietary proven methodology to help companies assess the potential value a SaaS strategy can bring to an organization. Inforonics deploys, transforms operates and supports SaaS strategies across a spectrum of vertical markets such as human resources, financial services and e-commerce.