Media and Analyst Contacts:
Julie Gowel 978.698.6317 julie.gowel@inforonics.com
Jacqueline Sagl 978.265.3663 jackie.sagl@inforonics.com
INFORONICS SIGNS GLOBAL TELECOMMUNICATIONS PROVIDER FOR 24/7 TECHNICAL SUPPORT SERVICES
RNK Communications to leverage Inforonics branded, outsourced technical support services
Littleton, MA – September 24, 2007 – Inforonics, LLC, a branded, outsourced technical support and custom managed services provider, announced today that it has signed a two-year deal with RNK Communications, a full service global telecommunications provider, to provide branded, 24/7, Tier 1 and Tier 2 customer and technical support for its Voice over Internet Protocol (VoIP), and prepaid communications products.
Under the agreement, Inforonics will provide Tier 1 customer support to RNK VoIP customers for resolution of common issues like connection difficulties and assisting customers with payment issues. Inforonics will also provide Tier 2 technical support to VoIP users who are, as an example, experiencing difficulty with device set-up. RNK’s prepaid calling card customers will benefit from Inforonics’ experienced customer support when encountering issues such as cellular telephone number association, and questions regarding virtual telephone number set-up and access complications.
“Quality customer and technical support are crucial to the success of our products. Having researched a number of providers, it was clear that Inforonics has the knowledge, experience, and same dedication to satisfying customers as RNK Communications,” said Jim Palmisano, Vice President of Operations for RNK. “Inforonics was the right choice for our current technical support needs and for our future. Its unique ability to scale with the growth of our organization while ensuring customer satisfaction reinforced our decision to outsource with Inforonics.”
“Inforonics’ technical support is an excellent choice for companies that recognize the business value of developing loyal customers in the competitive telecommunications market,” said Bruce Mills, president of Inforonics LLC. “Like all of our clients, RNK needed an outsourcing provider that values the customer experience. Inforonics ARKStar Technical Support Representatives possess the knowledge, skills and courtesy that solidifies satisfaction and loyalty in our clients’ customers. RNK’s global communications products make it easier and more affordable for people to connect around the world, and we are delighted to support both the RNK product suite and its mission to sustain mutually valuable relationships with its customers, employees, and community.”
About RNK Communications
Established as a facilities-based carrier in 1997, RNK Communications is a full-service network communications provider headquartered in Dedham, Massachusetts. RNK’s unmatched operational efficiency, industry expertise, and technical innovation, enable it to offer a variety of best-in-class origination and termination services, advanced communications products, and customized network solutions. Combining its roots as a telephone company with its technical innovation and operational efficiency, RNK delivers superior products and profit margins to its customers. For additional information call 888-642-9831 or visit www.RNKcom.com.
About Inforonics
Inforonics helps its clients succeed with solutions to their business and technology challenges. Inforonics’ team of professionals deliver premium managed services and branded, outsourced technical support services to small to mid-sized businesses. Clients benefit from the company’s unique ability to create, deploy and support highly customizable, scalable and flexible services to meet changing business needs.
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Inforonics offers branded, multi-tiered technical support - up to 24/7; device management and monitoring solutions in its clients’ data centers or in their scalable, secure facility; custom application management and SaaS-enablement services. Based in Littleton, MA, Inforonics has been a privately-held company for over 40 years. For more information, visit www.inforonics.com.
Inforonics LLC, Inforonics and all other Inforonics product names and slogans are trademarks or registered trademarks of Inforonics, LLC. All other names may be trademarks or registered trademarks of their respective owners.
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