Media and Analyst Contacts:
Julie Gowel 978.698.6317 julie.gowel@inforonics.com
Jacqueline Sagl 978.265.3663 jackie.sagl@inforonics.com
NEW MARKET AND IMPROVED TECHNICAL SUPPORT WORKFLOW HIGHLIGHTS INFORONICS’ THIRD QUARTER
Sales up nearly 25 percent over Q3 2006
Littleton, MA – October 23, 2007 – Inforonics’ entry in to the consumer technical support market highlighted its third quarter of 2007. Traditionally working within a business-to-business model, the company expanded into the business-to-consumer market this quarter by signing an agreement with RNK Communications to provide branded, 24/7, Tier 1 and Tier 2 customer and technical support services for its Voice over Internet Protocol (VoIP) and prepaid communications products. The agreement stands to quadruple the call volume to the Inforonics technical support center and launches the company in to the business-to-consumer arena.
The transition into the new market was eased by the rollout of Inforonics’ ARKStar Navigator in July 2007. ARKStar Navigator is a tool designed by Inforonics’ engineering team to increase technical support workflow efficiencies within the Inforonics technical support center. ARKStar Navigator was developed utilizing Inforonics proprietary code and is based on SourceForge’s open source tool Freemind™. ARKStar Navigator consolidates client and Inforonics developed documentation and puts trouble-shooting information at the fingertips of Technical Support Representatives (TSRs). ARKStar Navigator provides Inforonics TSRs with features such as one click sign-on to various client ticketing systems including Salesforce.com and Siebel; one click access to client specific call drivers and FAQ’s; and a resource center with client specific documentation for instant access to procedures, escalation processes and troubleshooting information independent of the documentation location (i.e. client’s premise or internal to Inforonics).
Additionally, sales in the third quarter were the highest in five years and were up nearly 25 percent over the third quarter of 2006. The company expanded its sales team in response to increasing industry demands for managed network and application services and on-shore technical support.
“This was an exciting quarter for Inforonics,” said Bruce Mills, president of Inforonics LLC. “We quadrupled our technical support center call volume, entered in to a whole new market and continued to sell beyond expectations. Demand for our highly specialized services is on the rise as our reputation for delivering customized solutions that meet very specific requirements continues to grow.”
About Inforonics
Inforonics helps its clients succeed with solutions to their business and technology challenges. Inforonics’ team of professionals deliver premium managed services and branded, outsourced technical support services to small to mid-sized businesses. Clients benefit from the company’s unique ability to create, deploy and support highly customizable, scalable and flexible services to meet changing business needs.
Inforonics offers branded, multi-tiered technical support - up to 24/7; device management and monitoring solutions in its clients’ data centers or in their scalable, secure facility; custom application management and SaaS-enablement services. Based in Littleton, MA, Inforonics has been a privately-held company for over 40 years. For more information, visit www.inforonics.com.
Inforonics LLC, Inforonics and all other Inforonics product names and slogans are trademarks or registered trademarks of Inforonics, LLC. All other names may be trademarks or registered trademarks of their respective owners.
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