Media and Analyst Contacts:
Julie Gowel 978.698.6317 julie.gowel@inforonics.com
Jacqueline Sagl 978.265.3663 jackie.sagl@inforonics.com
INFORONICS CLOSES FIRST QUARTER WITH MARKED GROWTH AND INCREASED TECHNICAL SUPPORT & PREMIUM MANAGED SERVICES
Company poised to capitalize on the resurgence of outsourced IT as a strategic initiative
Littleton, MA – April 18, 2007 – Inforonics, LLC, an IT services company specializing in providing 24/7 outsourced technical support, customized managed services, application management and Software-as-a Service (SaaS) enablement, successfully ended its first quarter of the year with a marked increase in sales volume and enhanced levels of service and security. Inforonics increased its sales volume by nearly 100 percent over the first quarter of 2006, adding new clients to its roster from several vertical markets. Among the companies to select Inforonics as its outsourced IT services provider are BlackDuck, GrooveMobile, MyBancware, Open Book Systems and Tibersoft. Additionally, Inforonics met its goal of significantly increasing service levels in its Technical Support Call Center and took steps to further fortify its hosting infrastructure.
IDC recently reported that companies are expected to increase spending on IT services at a compound annual growth rate of 5.8% to reach $587 billion by 2010. With the demand for outsourced IT support and services on the rise, Inforonics is at the ready to better serve the technical support, managed services, application management and SaaS needs of its clients. During the first quarter, Inforonics demonstrated its commitment to delivering secure, highly available, highly responsive technical support and premium managed services with the following:
• Experienced a 47 percent increase in calls to the Inforonics Technical Support Call Center (TSC) over first quarter 2006. Calls answered increased from 88 percent to 95.9 percent with abandoned calls down to 4 percent from 9 percent. In addition, Inforonics doubled the number of technical support engineers working in the TSC to ensure continued levels of exceptional service.
• Successfully completed a test of the Inforonics Network Operating Center disaster recovery plan.
• Implemented a new backup infrastructure to ensure data security and availability for its managed service clients.
• Expanded CRM platform support to include the industry’s leading CRM solutions such as Salesforce.com, Seibel, Vantive, Onyx, FogBugz, Request Tracker, Remedy and Support Magic.
• Completed beta testing of an improved client portal that provides easier navigation and new features and functionality to enhance the Inforonics client experience.
• Tripled the size of the Inforonics sales team to quickly respond to the increasing market demands for Inforonics’ services.
• Rolled-out and verified Daylight Savings Time (DST) change patches. Over 350 devices were checked and patched within the Inforonics client production data center and remote client facilities. This proactive approach resulted in zero incidents being associated with the DST schedule change.
• Debuted a redesigned corporate web site at www.inforonics.com. The new site includes a library of whitepapers and case studies available for download, an IT savings calculator that estimates potential savings to a company considering outsourced IT services and in-depth descriptions of Inforonics’ portfolio of services.
“Outsourced IT support and services continues to be a strategic initiative in companies seeking to free up resources while providing and maintaining exceptional levels of services to customers,” said Bruce Mills, president of Inforonics, LLC. “Inforonics continues to develop flexible, secure IT business solutions that exceed its clients’ expectations. We anticipate continued growth within our markets and look forward to responding to the increasing demand for our services in 2007.”
About Inforonics
Inforonics helps its clients succeed with solutions to their business and technology challenges. Inforonics’ team of professionals deliver premium managed services and branded, outsourced technical support services to small to mid-sized businesses. Clients benefit from the company’s unique ability to create, deploy and support highly customizable, scalable and flexible services to meet changing business needs.
Inforonics offers branded, multi-tiered technical support - up to 24/7; device management and monitoring solutions in its clients’ data centers or in their scalable, secure facility; custom application management and SaaS-enablement services. Based in Littleton, MA, Inforonics has been a privately-held company for over 40 years. For more information, visit www.inforonics.com.
Inforonics LLC, Inforonics and all other Inforonics product names and slogans are trademarks or registered trademarks of Inforonics, LLC. All other names may be trademarks or registered trademarks of their respective owners.
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