Thank you for your interest in Inforonics!
Starting in 1962, we made our name developing sophisticated data publishing and retrieval services. Since then, Inforonics has grown to be a leader in hosting, managing and supporting custom applications. Our technical support and managed services rival the industry's biggest players.
Join us as we shape the future of managed services and technical support. A career with Inforonics expands your potential and keeps you on the cutting edge of this high-growth industry and the outsourced information technology future. As more enterprises recognize the financial benefits of outsourcing these services, the need for experienced providers will continue to thrive.
Inforonics is a self-funded, profitable company with dedicated, hard-working employees who are committed to delivering quality customer service. Located in scenic Littleton, Massachusetts, we offer an entrepreneurial and professional, but casual, work atmosphere. We know that our employees are critical to our success, and we offer a competitive salary and comprehensive benefits. In addition, Inforonics' supportive environment includes:
Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Hiring, Morale and Culture Department (HMC).
Inforonics is currently seeking talented and motivated individuals to fill the following positions:
Technical Support Call Center Training Manager (Full Time or Contract) - Candidates should be experienced Technical Support / Call Center Training Managers with the ability to immediately begin working with significant new clients and projects. Other requirements include a Bachelor's degree in computer science, instructional design, or educational technology, and/or equivalent call center training experience; two years of call center customer care experience; direct, recent experience with training development, curriculum design, training methodologies, or online education and a strong familiarity with recognized e-learning technical standards; strong knowledge of customer care processes and techniques; in-depth, hands-on knowledge of Microsoft Office products; proven experience with adult learning principles and course design techniques, as well as the ability to identify and fulfill adult student needs; excellent written and oral communication skills, including instructional, facilitation, and presentation skills; excellent interpersonal skills, with a focus on coaching/motivational skills, enthusiasm, and positive attitude; very strong customer service orientation; experience working in a team-oriented, collaborative environment and the ability to self-start and self-manage with significant off-site time. Job responsibilities include designing, developing, and delivering or managing the delivery of engagement-specific training that includes appropriate Adult Learning Methodologies, including course materials, exercises, and skills evaluations using traditional training methods as well as innovative, web- or other technology-based methods; liaising with educational suppliers and other training organizations to stay current on best practices and evaluate, recommend and/or facilitate procurement of course materials, software applications, and teaching tools; designing and delivering effective basic call center communication skills training; following-up by reviewing recorded calls and continually improving the skills of call center representatives (coaching/mentoring); developing and deploying training testing and feedback mechanisms; creating, administering, analyzing, and reporting on end-user progress; recommending and integrating training improvement strategies based on findings.
Account Executive – This is a sales position and requires a bachelor's degree with at least 10 years of experience in the field (master's degree preferred). Prior experience selling managed services, including fully managed hosting, networking, security, technical support, application management & maintenance to C level executives of ISVs is required. Broad understanding of the issues of implementing and operating SaaS applications is highly desirable. Rely on extensive experience and judgment to plan and accomplish all aspects of the sales cycle from prospecting through to closure. A wide degree of creativity and latitude is expected.
Tier 1 Technical Support Representative (Part-Time) – Candidates should have excellent communication skills both verbal and written, the ability to work in a team atmosphere, must be comfortable using a computer and navigating browser screens, and have flexible work hours to include days, nights, weekends, swing shifts and holidays. Previous customer service experience is a plus. Job responsibilities include: providing telephone and e-mail support services, performing initial troubleshooting into customer problems, inputting and updating problems into a database and providing status updates to customers, staying current in departmental policies and procedures such as email, memos, and training guides and providing weekly status reports for management. New hires will be expected to quickly become proficient in use of relevant Inforonics Software products and other vendor packages required to support problem resolution.
Technical Support Representative (Full-Time) – This is a full-time customer service position requiring candidates to possess a Bachelor of Science degree in Computer Science or possess equivalent work experience. Additionally, candidates should have a solid customer service and support background, maintain excellent communication skills, both verbal and written, be able to work in a team atmosphere and be skilled in explaining technical information to non-technical people. A solid understanding or familiarity with various Windows OS/Server platforms, networking protocols and tools (e.g. DNS, HTML, HTTP, POP, SMTP, FTP, Telnet, Ping, and SSH etc.), programming experience (Perl/PHP/ASP/.NET/Cold Fusion) and database knowledge (MySQL, MS SQL, MS Access) is a plus. Job responsibilities include responding to and fixing system, application or server problems and issues, providing telephone and e-mail technical support, diagnosing and troubleshooting a variety of issues in multiple environments and networks, inputting and updating problems into a database and providing status updates to customers, performing initial and continued research to reproduce customer problems, staying current in departmental policies and procedures such as email, memos, and training guides, developing training materials and tech notes, and teaching classes and providing weekly status reports for management. Inforonics is seeking candidates to fill all shifts: 7:00am-3:00pm, 3:00pm – 11:00pm and 11:00pm – 7:00am Monday thru Friday, 8:00am – 8:00pm and 8:00pm-8:00am on Friday, Saturday and Sunday.
For more information about a career at Inforonics or to send a resume, please email us: maryann.bassett@malloryventures.com