Q: What kinds of custom monitoring solutions do you have that will work with my unique systems configuration in my data center?
A: Click here to view a monitoring overview diagram. Additionally, here are our custom package outlines for our Guardian and Insight monitoring solutions
Q: How large do we have to be to consider using a Managed Services firm?
A: We provide services to companies of all sizes. Regardless of size, our clients usually see significant measurable benefits including reduced costs, improved service to their clients and the opportunity to focus on their core business capabilities.
A most important consideration is how “mission critical” your systems are and how your business would be impacted by downtime. Managed services should not be dependent on the client initiating an outage report before action is taken to remediate and deliver an Incident Report. True “managed services” assume the responsibility for proactive response, action, notification, and follow-up, including a detailed and candid Incident report, when appropriate.
Q: Will you customize your services to meet our needs?
A: Inforonics has developed Service Level Descriptions for all of its offerings. These SLDs define each baseline service and can be customized to meet nearly every client’s requirements.
Q: We are considering our options and are looking for some guidance. Can we just talk to you about possibilities?
A: Absolutely. Inforonics will be happy meet with you to discuss your needs, how we can help, and address your unique issues with no obligation.
Q: Where will Inforonics be in five years?
A: Inforonics will be here! Throughout our 44+ years in technology and especially since our initial entry into the Internet world in 1991, Inforonics has worked with corporate IT, consulting firms, telecommunications vendors, product technology vendors, management/strategy consultants and advertising agencies to deliver and support fast, dependable business technology solutions.
Our vast experience in electronic publishing positioned us perfectly to build the world's first online book store in 1993 and the largest online industrial register in 1994.
Since 1994, our business units have been hosting and supporting content-rich, mission-critical Internet applications for clients in a broad range of industries.
Uncommon to the industry, Inforonics continues to operate as a financially stable operation. Through established and ever-expanding relationships with other technology firms and consulting partners, Inforonics is able to respond rapidly to virtually any request from our clients today, and in the future.
We continue to succeed because of our commitment to excellence and the application of innovative solutions to our clients’ business technology problems.
Q: How do you ensure both customer and end-user satisfaction?
A: Inforonics' Client Services maximizes your potential for success with timely communications, effective problem resolution and personal attention from a single, accountable Client Services Manager.
A primary and back-up Client Services Manager will be assigned to your account, and will be responsible for acting as a single point of contact with the other Inforonics teams to make sure all of your questions are addressed, that your service expectations are met or exceeded and for ensuring an ongoing, mutually satisfactory relationship.
Q: How can my business save money by partnering with Inforonics?
A: Unpredictable IT costs place a real burden on your business. Inforonics can give you more predictable monthly IT expenses by building a service plan that includes all your identified infrastructure or technical support requirements for a fixed monthly fee. We give you the flexibility to customize your service package to fit your needs. This allows you to redirect IT resources to their primary functions in innovation and enhancement, reduce unanticipated support costs and plan your expenses accurately.
For a complete cost analysis, contact an Inforonics Account Representative at 978-698-7400 or use our IT Savings Calculator today. You may be surprised at how much we can reduce your current IT spending.
Q: What sets Inforonics apart from the competition?
A: The ability to deliver complete solutions that meet your business needs, not ours. We never expect our customers to accept 'cookie-cutter' solutions that only meet some of their requirements, whether we're delivering branded technical Support, Managed Services, or SaaS consulting . For managed services, we can provide the same high level of service whether your applications or systems are hosted with Inforonics, at your site, or at a third party data center, and we support a wide range of customer-owned hardware, allowing you to leverage previous investments.
Q: What if my business already has an IT staff?
A: More than a third of all businesses who partner with Inforonics also employ a part-time or full-time IT staff. By eliminating the necessity to work on low-level, repetitive, non-strategic tasks, Inforonics Engineers free your staff to focus on long-term strategic technology objectives, such as: