Inforonics is an award-winning IT Service Management Company Specializing in:
- ITIL® based Server Monitoring and Network Monitoring
- ITIL® based Server Management and Network Management
- Custom IT monitoring, including deep application monitoring
- Custom End User Experience Monitoring to the DOM layer
- US based, Outsourced Technical Support
- US based, Outsourced Incident Management
We deliver basic and custom IT network and application monitoring that provides thousands of points of visibility into availability, capacity planning, & end-user experience.
We deliver Server Management and Network Management - leveraging our custom monitoring solutions - that results in fewer outages, faster time to repair & strategies for next generation growth.
We deliver US based, white label, 24 x 7 technical support and Incident management providing 96+% customer satisfaction, industry-beating call metrics and intelligent email filtering.
For over 50 years, Inforonics has been helping its clients succeed by sharing thought leadership and delivering high-quality, US-based IT support services. We specialize in ITIL®-based IT service management including IT monitoring and management, branded, white-label customer and technical support, system and application performance optimization and an extensive array of educational and training services that drive value to business.
All of our outsourced technical support services are delivered by US based agents from our Littleton MA headquarters. You can augment, expand or replace your technical support staff - business hours, off hours, or 24 x 7 - with our shared resource model using experienced and trained technical support service specialists.
Our support models and budgets are customized to meet your needs. Starter plans let you get in for a reasonable cost, even with low call/incident volumes.Learn more...