Outsourced technical support services are a cornerstone of the Inforonics portfolio. Inforonics customers experience the highest levels of technical support services available in the industry. Companies seeking to deliver highly available, highly responsive support to its customers leverage Inforonics' branded technical support within their customer service organizations. Inforonics tailors its technical support services using a tiered framework to deliver primary and/or supplemental support solutions to its clients via its professionally staffed Assistance, Resolution and Knowledge (ARK) Center.

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Inforonics designs and delivers custom Service Availability Management (SAM) solutions that allow our clients to continually improve the performance and availability of their applications and infrastructure. Inforonics SAM, delivered as a service rather than a product, enables you to preserve and improve the value of your IT infrastructure and tool investments by providing flexible deployment options and faster implementation time.

Inforonics SAM addresses the entire IT service spectrum including consulting and Service Modeling, Application Performance Management (APM), Infrastructure Management (IM), Rich Internet Application Monitoring (RIA), End-user/Customer Experience Management, Technical Support (TS), and Dashboard Solutions that deliver custom, actionable, real-time status and business impact information to key executives and managers across your organization.

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